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VersaSRS HelpDesk 3.2.3

Size

 7.31 MB

License

 Freeware

Price

 0 USD

Category

 Business & Finance / Project Management

Operating System

 Windows2000,WinXP,Windows2003

Developer

 VersaDev

 

VersaSRS HelpDesk 3.2.3 Review




versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request
processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...
Program system requirements: MS Win 2000/XP/2003 Server, IIS, .Net 1.1, MS SQL Server 2000 or Free MSDE

New in this version: NEW VERSION 3.2.3 RELEASE - FREE Version - 2 Operator/Technician Licenses

Screenshot:

VersaSRS HelpDesk
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File size 7.31 MB

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help desk, service request, incident, issue, service, web based, thin client, browser based, call centre, contact centre, issue tracking, self help, support, case management, issue management, crm,

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